Buying tickets from Ticketmaster

While I recognise the points Marco Hietala made in his announcement of his sabbatical from music

[The b]iggest tour promoters squeeze percentages even from our own merchandise while paying dividends to Middle East. Apparently some theocrasies can take the money from the music that would get you beheaded or jailed there without appearing as hypocrites.
— Marco Hietala

it’s really difficult to not use Live Nation / Ticketmaster when that’s who’s selling the tickets you want to buy.

So I did. But it was certainly not easy, as I was not the only one trying to buy tickets at the time. I got a mixture of messages from errors over “no tickets available” to “tickets are available, no, wait, they are really not”, before I 4 times got to the check-out flow. The first 3 times I went through the entire flow with 3DSecure verification only for the process to fail anyway. Between each of those 4 attempts I got the same mixture of messages as before.

Obviously, once it succeeded I stopped trying :-)

But, I thought I’d point out the problem with the check-out flow to the company so I sent them a message.

Remind me again why you have customer service personnel if they just follow a script blindly? The response was obviously part of a script and might well even have been selected by some machine learning software to pick a suitable response. I almost hope it was, because it was clear that no-one had actually read my message before picking the response.

Anyway, I tried.

And I got my tickets. Imagine. Going to a concert. With people.















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