Folk er dårligere til at bruge computere end jeg troede

Legendariske Jacob Nielsen fra Nielsen Norman Group skriver i “The Distribution of Users’ Computer Skills: Worse Than You Think” om OECD’s Skills Research:

One of usability’s most hard-earned lessons is that you are not the user. This is why it’s a disaster to guess at the users’ needs. Since designers are so different from the majority of the target audience, it’s not just irrelevant what you like or what you think is easy to use — it’s often misleading to rely on such personal preferences.
For sure, anybody who works on a design project will have a more accurate and detailed mental model of the user interface than an outsider. If you target a broad consumer audience, you will also have a higher IQ than your average user, higher literacy levels, and, most likely, you’ll be younger and experience less age-driven degradation of your abilities than many of your users.
[…]
The research aimed to test the skills of people aged 16–65, which is the age range referred to as “adults” in the report. While it’s true that people aged 66+ are rare in the workforce (and thus of less interest to this workforce-targeted project), they are a major user group for many websites. Our research with users older than 65 has found many important usability issues for this age segment, who often has lower technology skills than younger users. Thus, in assessing the OECD findings, we should remember that the full user pool has lower skills than what the study data shows.
— Jacob Nielsen, “The Distribution of Users’ Computer Skills: Worse Than You Think

Undersøgelsen viser at godt og vel 30% af brugerne (og 39% i Danmark) er OK til at bruge computere. Der er flere interessante statistiske resultater i undersøgelsen og hvis ikke man vil sige at Danmark er et meget lige land, så er vi i hvert fald et meget gennemsnitligt land.

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